GENERAL DESIGN POLICY

Last updated June 01, 2024

 

1. Agreement to Terms

These Terms of Use constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”) and Ndolena Design SA (Pty) Ltd, doing business as Ndolena Design (“Ndolena Design,” “we,” “us,” or “our”), concerning your access to and use of our website at https://ndolena.co.za and any other media form, mobile application, or service related to it (collectively, the “Site”). By accessing the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use. If you do not agree, you must immediately discontinue using the Site.

We reserve the right to modify these Terms at any time, and your continued use of the Site signifies your acceptance of the revised terms.

2. Currency

All transactions are processed in South African Rand (ZAR).

3. Payment Method

• We accept EFT (Electronic Funds Transfer) and cash deposits at an ATM. Clients are responsible for any deposit fees.
• Cheques or cash payments are not accepted.
• Partial or monthly installments are accepted according to prior agreement.
• A 50% deposit of the total amount is required before commencing any work.

4. Payment Terms

Upon completion of the project and delivery of the final product, the remaining balance is due within 2 days. Failure to make payment within this period will result in a breach of contract, and penalties will apply for late payments.

5. Third-Party Services & Assets

Ndolena Design is not responsible for liaising with third-party service providers (e.g., merchant services). It is the client’s responsibility to handle these interactions, although we can assist with installation or setup tasks directly related to the design project. Should the client fail to provide necessary credentials or information, we reserve the right to declare the project “complete.”

We may also share your information with third-party service providers necessary to complete your project (e.g., logistics, branding suppliers, web hosting). You will be informed if additional third parties need access to your data.

6. Content Management

Clients are responsible for providing all necessary content (text, images, logos) unless otherwise agreed in the project brief. If content creation is required from our side, it must be explicitly included in the deliverables.

7. Scope of Work

The project deliverables are clearly outlined in the agreed-upon brief. Any additions or changes made after approval will incur additional fees.

8. Cancellations and Refunds

Clients may cancel their projects at any time. Refunds will be issued at our discretion, based on the stage of completion. Refund processing may take up to 14 business days. We reserve the right to terminate projects due to delays, harassment, or unexpected costs, and to refuse service at our discretion.

9. Revisions

Clients are entitled to up to 3 rounds of revisions after the initial design approval. Additional revisions beyond the third will incur extra charges.

10. Portfolio & Credit

Ndolena Design reserves the right to display completed designs in our portfolio unless otherwise agreed upon. If you find your design being used unlawfully, please contact us, and we will rectify the situation.

11. Ownership Rights

Clients retain ownership of all proprietary information shared with Ndolena Design during the project. However, Ndolena Design retains ownership of draft designs until the final version is delivered and payment is completed. For websites, clients may request removal of Ndolena Design as administrators post-delivery.

12. Copyright for Artwork

All custom-designed graphic elements created by Ndolena Design must be fully paid for before they can be used elsewhere.

13. Customization

Standard packages include specific features; however, custom requests may incur additional charges depending on the agreement.

14. Marketing and Conversions

Ndolena Design does not guarantee increased sales or conversions as a result of our designs. Many factors influence business success, including marketing strategies, product quality, and overall company performance.

15. Resource Usage

Should project demands increase beyond the agreed scope, such as additional server resources (e.g., CPU, storage, RAM), extra charges may apply.

16. Accuracy of Client Information

Ndolena Design is not responsible for errors in content provided by the client, including text or images. Clients must ensure that all information provided is accurate and correct. Any reprints or redesigns due to client errors will incur additional charges.

17. Delivery & Shipping

Delivery of small print runs of branding items (e.g., business cards, flyers) is free within Johannesburg (within 30km of our office). Large orders or those outside this radius may incur shipping fees as agreed upon in the project terms.

 

 

 

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