COOKIES Policy for Ndolena Design

Effective Date: 01 June 2024

1. Introduction

Ndolena Design (Pty) Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. By using our website and services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Business Information: Company name, your position, and business-related details, in some cases such as building an online store, we are required to obtain a copy of the business bank account confirmation letter.
• Usage Data: Information about how you use our website and services, including cookies and analytics.
• Marketing Data: Preferences in receiving marketing from us and your communication preferences.

3. Purpose of Data Collection

We collect personal information for various purposes, including:

• To provide and maintain our services.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our services when you choose to do so.
• To provide customer support and respond to inquiries.
• To gather analysis or valuable information so that we can improve our services.
• To monitor the usage of our website and services.
• To detect, prevent, and address technical issues.
• To send you newsletters and marketing communications through platforms like MailChimp.
• To comply with applicable laws and regulations.

 

4. Legal Basis for Processing Personal Information

We process your personal information based on:

• Your consent (e.g., when you subscribe to our newsletter).
• The necessity of processing for the performance of a contract with you.
• Compliance with legal obligations.
• Legitimate interests pursued by us or a third party.

 

5. Sharing of Personal Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: We use third-party service providers (e.g., MailChimp) for marketing and communication purposes.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can control the use of cookies at the individual browser level. If you do not want cookies placed on your device, you can set your browser to refuse cookies. However, this may limit your ability to use certain features of our website.

7. Data Retention

We retain your personal information for a minimum of five (5) years for record-keeping purposes or as required by applicable laws. After this period, we will securely delete or anonymize your data.

8. Your Rights as a Data Subject

You have the following rights regarding your personal information under POPIA:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccuracies in your personal information.
• Objection: You have the right to object to the processing of your personal information.
• Withdrawal of Consent: You have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

9. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

 

11. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ndolena Design Address
41 Sloane Street,
Bryanston, Sandton,
Johannesburg, Gauteng 2191

Data Protection Officer (DPO)

Israel Ingele
Email: israel@ndolena.com
Phone: +27 61 54 30 805